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Thomas Scola's Resume

Comprehensive Skills 

  • Proven success in managing presales to delivery, ensuring seamless project execution and client satisfaction.
  • Proficient in team and program management, with a passion for continuous learning and innovation. 
  • Expertise in Drupal, Acquia & Pantheon, Technical Architecture, DevOps, and CI/CD workflows and processes. 
  • Skilled in consulting on large decoupled composable architectures. 


  • Site Factory Pro 
  • Site Builder Drupal 8  
  • CI/CD Specialist
  • Partner Sales Core
  • Associate 
  • Project Management Specialist 
  • DevOps Professional
  • Continuous Integration Sales Specialist
  • Security Specialist (ECSS)  
Red Cross 
  • Red Cross First Aid & CPR Certified 


Maine College of Art & Design 

Bachelor of Fine Arts (BFA), Graphic Design & Information Architecture 


Customer Success Manager, Gitlab
Starting May 2024
  • Partnering with our customers in the US West by taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
  • Know the GitLab platform, common best practices, and use cases in order to guide the customer
  • Understand the customer journey and be able to guide them on future adoption
  • Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
  • Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
  • Remain knowledgeable and up-to-date on GitLab releases
Sr. Technical Solutions Manager, Acquia 
Apr 2022 - March 2024 (2 years) 
  • Led pre-sales scoping for major Drupal migrations and implementations in the SLED/government sector, offering DevOps insights and crafting digital enterprise solutions. 
  • Collaborated with sales, delivery, legal, and finance teams for smooth project handovers. 
  • Developed key engagement strategies and service recommendations with sales and delivery teams. 
  • Wrote influential content for, boosting Acquia's marketing and product innovation.  
Sr. Technical Account Manager / Leadership Team, Acquia 
Mar 2019 - Apr 2022 (3 years 2 months) 
  • Directed a POD of 3 TAMs, overseeing quarterly OKRs, weekly 1:1s, escalations, and reviews. 
  • Served as the principal technical lead for Johnson & Johnson's digital initiatives during the COVID vaccine campaigns. 
  • Oversaw technical delivery for high-profile events such as the Olympics and World Cup for elite clients. 
  • Transformed the TAM Mentorship program into the Expert Services Training and Enablement Program, upgrading skills for over 250 Acquia staff. 
Sr. Technical Account Manager, Acquia
Oct 2018 - Mar 2019 (6 months) 
  • Spearheaded the onboarding and launch for Acquia's top customers, advised on EOL software and Drupal capabilities, and led Acquia product enablement. 
  • Improved customer relationships through strategic and technical guidance. 
  • Co-created a global TAM Mentor program, aiding 50 colleagues.  
Technical Account Manager, Acquia 
Nov 2017 - Oct 2018 (1 year) 
  • Provided expertise in Drupal-based technology, including development, optimization, and utilization of Acquia products, alongside hardware recommendations and audits. Enhanced security and operational efficiencies by optimizing web hosting infrastructure. 
  • Directed complex initiatives, fostering collaboration between customer development teams and Acquia engineers to create customized solutions. 
Director of Technology, Energy Circle LLC. 
Oct 2013 - Oct 2017 (4 years 1 month) 
  • Oversaw a Development Department of 13, including developers and content creators, handling OKRs, weekly meetings, escalations, and reviews. 
  • Created a custom Drupal distribution for the home performance sector, boosting marketing and SEO, and aiding in company growth from 3 to over 30 employees. 
  • Directed the digital department, managing custom Drupal distributions and monthly website launches via a bespoke CiviCRM application, significantly enhancing online marketing efforts. 
Director Of Technology, Rinck Advertising, Inc. 
Sep 2008 - Oct 2013 (5 years 2 months) 
  • Led a Development Department of 8, including developers and designers, focusing on OKRs, weekly 1:1s, escalations, and reviews. 
  • Played a key role in the leadership team, overseeing web and tech projects, contributing to growth from 6 to over 25 employees. 
  • Managed a team of 10 developers and project managers, handling all company technology needs, from IT support to web development.